Consumer Engagement Manager (m/f/d)
The future looks like you
With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for the many. We are building on more than 180 years of experience in the fashion industry and continuously modernize the company to become an omnichannel fashion retailer.
At C&A we are driven by our values and we believe that affordable and high-quality fashion is not contradictory to caring for people & the planet, we are always forward thinking and acting to develop our business and innovate the industry. This is your chance to join the C&A team as a Consumer Engagement Manager (m/f/d)!
Your responsibilities
- Plan and execute C&A Loyalty / Direct Marketing campaigns in Germany, continuously optimizing for incremental revenue, traffic, and customer acquisition through efficient use of budget and well-structured test & learn approaches
- Align and integrate the German C&A Loyalty campaign plan to support strategic C&A marketing and commercial objectives
- Manage communication, operational Jour fixes, and analytics Jour fixes between C&A and PAYBACK; fluency in the German language is preferred
- Execute and further develop C&A Loyalty campaign and timeframe-based loyalty program reporting; perform and/or request ad hoc analyses, visualize and present findings
- Always keep an eye on deadlines for briefing and content delivery, and monitor campaigns after go-live
What you bring
- Analytical mindset, well-structured ways of working
- Open-minded personality, flexibility in a fast-paced environment
- Hands-on experience in campaign or project management, including execution
- Ideally, a background in loyalty/direct marketing
- Ideally, has worked closely with third parties/agencies previously
- Ideally fluent in the German language (PAYBACK is German-speaking), but not a must-have
What we offer
This is an opportunity for you to join us on a truly exciting transformation journey, where you’ll be able to leave footprints that last and contribute significantly to our vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognizable retail brands, you will also enjoy:
- Countless learning and development opportunities via our C&A academy
- Access to a Partner Discount Scheme
- An employee discount of 20% in C&A stores
- 30 days' vacation
- Corporate pension scheme
- Mental health and wellness program
- An exciting job in an international and inspirational working environment
- A positive working atmosphere and a talented team with an open feedback culture
C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board that is committed to building a diverse and inclusive organization where everyone can become their best self.
We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.
Even if you don't check every box, but see yourself contributing, please apply and help us build an inclusive community.
We look forward to receiving your application: Consumer Engagement Manager (m/f/d) - Düsseldorf (DE) - C&A
